Shipping & Policies

Welcome

Well hello there! We are so excited that you found your way to our EverlastingDoodle etsy shop.

EverlastingDoodle was dreamed up and developed by Pamela Ash and daughter Taylor. We are an ambitious team of designers who love to create new, original and exciting designs on a variety of products.
Our mission is simple: To provide uniquely creative and personalized products, to the highest of standards that you will forever love.

Along with the designs you see in our shop, we relish the chance to create highly personalized keepsakes also. If you have an idea that you’d like to see brought to life then please ask! You can either convo us right here on etsy or at our shop [!at]www.everlastingdoodle.com for a quote.

We are constantly creating new designs and adding them to our product lines, so please ‘favorite’ our shop and check back often to see what’s new. To get the latest updates and promotions also please visit our website and sign up for our newsletters to get the latest news on new stuff and special promotions.

Thanks again and happy shopping.
EverlastingDoodle :)

our website: www.everlastingdoodle.com

Payments

We accept three different forms of payment: Direct Checkout through Etsy or with PayPal. We are also happy to accept Etsy Gift Cards.

Should you wish to cancel your order, we ask that you let us know as soon as possible due to the different levels of the creation process.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

-- Dispatch --

Our official dispatch time is between 7 - 21 working days. We will always aim to dispatch your order within a couple of working days of the order being placed, though at busier times of the year this may take the full 7 - 21 days. We will however always keep you updated if there is any delay.

-- Packaging --

All of our items are wrapped with care in the appropriate packaging to ensure safe delivery to you.

-- Shipping --

We ship via USPS. Once shipped, Domestic orders typically take 2 to 5 business days to arrive. Tracking information is included with each package and can be found on your invoice once you receive notification that the package has been shipped.

PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS. If an item gets returned to us because of an invalid shipping address, you will be required to pay the cost to reship the item.

We cannot make changes to the shipping address so if the wrong address is entered, the order will need to be cancelled and reordered with the correct shipping address.

If shipping as a gift directly to the recipient, make sure to enter their address in the "Shipping address" section at checkout. We offer gift wrapping and we can add a note free of charge. If you would like us to include a note, please specify that at checkout.

Refunds

Refunds & Exchanges:
If you received the wrong item, or the item arrived damaged, please take a quick photo of the item and send us an email. Custom orders are not refundable. We will replace the item free of charge promptly, and you will not be charged any additional shipping fees.
If for some reason your item breaks after you have received it in proper condition, I cannot be held responsible for replacing it.
Other cases regarding refunds and exchanges will be dealt with on a case by case basis, please email or convo us so we can come to a resolution.


We do work to resolve any issue you may have with our items, all we ask is that you please contact us first so we can make your transaction as pleasing as possible.

Additional

Were always hungry(for positive feedback- it's so delicious) so please, Feed Us! If you love what we made tell your friends and family too!

If you really really love your purchase, please oh please, post a photo of it or maybe take a selfie with the it. (who doesn't love a good selfie?)

Pin it
Tweet it
Instagram
Facebook
Oh, and don't forget to tag us too! We love to see where our things go and how they look when they get there!

To keep up to date with EverlastingDoodle follow us here
http://www.facebook.com/everlastingdoodle
http://www.pinterest.com/everdoodle
http://www.everlastingdoodle.com - for great new product promotions and newsletters

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